As a contracts analyst, you determine the customer’s software entitlement. You work closely with our technical analyst team and ensure that customer queries are being answered in a timely manner.
You analyze all the contractual documents related to (enterprise) software licenses (e.g. license agreements, ordering documents, support renewals etc.) to create an accurate entitlement report reflecting all important terms and conditions and clauses from these documents within the delivery time agreed with the stakeholders.
You understand the different terms and conditions of various contractual documents and you are able to articulate what these mean for an end-user in the day-to-day practice. In order to execute your job to the required standards, you build and maintain up-to-date knowledge about software license agreements of different vendors, including licensing rules and definitions.
You are able to give the customer an overview of what his entitlements actually entail and provide recommendations and advise resulting from the contracts analysis performed.
You build and maintain relationships within the customer or partner organizations.
You are responsible for providing accurate estimates of the duration of the entire contract analysis process and communicating deadlines to the stakeholders (customer, project manager etc.). You ensure that any changes that affect the project planning are understood and communicated, so all stakeholders are informed in a timely manner.
You follow and maintain mechanisms to check for errors and omissions and validate the outcome of the contract analysis process. You review and proactively inform your manager about any gaps in the contractual documents gathered and document these gaps.
You are able to take the lead in a contract analysis process for a specific customer and work with multiple resources (within the team but also outside the team) to deliver the reports within the agreed timeframe. You are able to manage and influence the expectation of the project manager and customer and communicate effectively with them during the process.
You will turn the knowledge obtained from the analysis of the contractual documents into recommendations and best practices that can be shared with customers.