Third-party support providers – how does it work?
In our last blog post “Meeting cost saving objectives with second-hand software?” we addressed the issue of cost saving opportunities by buying second-hand software licenses and now we’ll focus on the Third-Party Support vendors.
Third-party support providers are typically focused on reducing operational cost (OPEX) for organizations, by developing different types of support maintenance services or packages and by offering these services against lower fees compared to those charged by the software publisher for such a service.
In addition, third-party support providers are usually willing to tailor their service offering to the specific needs and requirements of the end user. They define the offer based on the client’s needs in a specific “Customer Support Plan” and claim they have better response times than software publishers offer.
The “second-hand software license” companies and “third-party support” vendors provide an alternative in todays’ software licensing industry and, as such, are an interesting option for end users to explore.
As it is with every decision in which a large amount of money is involved, organizations should evaluate all the risks they may face by having all the license entitlement, deployment and usage details clear.
Do you consider the purchase of second-hand licenses or do you consider to enter into a support agreement with a third-party support vendor? Our white paper “Pitfalls of Second-Hand Licenses and Third-Party Support Providers” offers you a high-level overview of how this works so that you can make the decision that suits you best.
Our white paper format is mobile friendly, so you can easily read it on your tablet or mobile phone.