Siebel CRM’s main flavors
Siebel CRM is an extensive and complex Customer Relationship Management software solution. Since 2006, Siebel CRM is part of the Oracle product offering. It allows organizations to manage customer information, and to process orders, service requests, payments, etc.
Siebel CRM products are available as:
There are many non-compliance risks for either the old licenses from Siebel Systems – before Oracle’s acquisition that is – and the ones currently applied by Oracle.
Horizontal and Vertical
Horizontal Applications are industry independent solutions, for instance Siebel CRM Base and Siebel Contracts. The Vertical applications are industry specific solutions such as Siebel Public CRM Base and Siebel CME Contracts (Communications, Media and Energy). Vertical Applications contain the entire set of modules including horizontal applications, which means they are more expensive.
The Analytics products (e.g. Siebel Sales Analytics) were available as standalone editions until version 7.8, and then were discontinued after the acquisition of Siebel Systems by Oracle. Nowadays, the functionality of the Analytics products is bundled in the Oracle Business Intelligence product group.
Employee, Customer and Partner
In addition to the Horizontal and Vertical classification, Siebel applications may also be classified by the Employee, Customer and Partner user type:
Employee Applications – products to be used by an organization’s employees, for instance sales people using Siebel Contracts;
Customer Applications – products to be used by an organization’s customers, mainly designed for purchasing online, e.g. Siebel Public Sector eService;
Partner Applications – products to be used by partners of the organization, e.g. Siebel Public Sector Partner Portal.
Siebel Professional Edition (SPE) vs. Siebel Enterprise Edition
Siebel CRM Professional Edition is a scaled-down version of the Siebel Enterprise Edition. SPE is targeted at small and medium-size businesses (SMEs) that don’t require the full Enterprise Edition.
Siebel Professional Edition is a good fit for smaller businesses, but the software has its limitations. For instance, Vertical Siebel Products are not available in SPE, but only in the Enterprise Edition. Hence, a big pharmaceuticals company running Enterprise Edition can benefit from tailored out-of-the-box Siebel business processes, while a smaller organization with Siebel Professional Edition cannot.
Impact on licensing
Differences between the two Siebel business solutions can have a huge impact on licensing. SPE customers often use Enterprise Edition functionality, without realising it themselves. This usually happens when the downloaded key provides access to more functionality than needed and as a consequence will allow the usage of functionality that wasn’t paid for. In case of an audit, organizations making use of SPE modules or functionalities need to migrate their licenses to the more expensive Siebel Enterprise Edition license in such a situation.
The reverse scenario is customers being licensed for the Enterprise Edition version while using the restricted functionality provided by the SPE license keys. Many organizations are unaware of this and often don’t need the full functionality of Enterprise Edition, which they are paying good money for.
Make sure you have the right expertise
You can of course invest in staff and building knowledge completely on your own to address software compliance issues. But you might also want to consider enrolling in a fully operational license management program. This can be done in less than three months and will be tailored to the specific demands of your company.
This article was published on 01-03-2016
Ana is one of our project managers who helps customers to overcome their SAM challenges. Ana joined the SAM world in 2011 when she started working as a Technical Analyst within Oracle’s License Management Services (LMS) team and currently uses her diverse SAM experience to support customers during the implementation of our SAM Managed Service solution. Ana holds a master’s degree in Accounting, Audit and Information Systems Management from the Academy of Economic Studies of Bucharest.