Quest Software Audits:  How do you (de-) install Toad?

The relaunch of Quest software and the large amount of software audits they’re performing ever since raised many questions among customers and created the need to start a series of articles to explain the most common compliance issues seen for Quest software programs.

In the previous article we have covered the risk for non-compliance for the freeware licenses provided by Quest for Toad software, their most known product. This article will focus on the installation procedure of Toad and how this could possibly lead to compliance related discussions with your auditors.

As for many software programs, compliance issues may already occur during the software installation procedure. Let’s have a look at the steps you need to follow, in order to make sure you don’t become non-compliant before even using the software.

Toad Installation Procedure

To install Toad, you need to follow the steps below:

  • Download the software from https://support.quest.com/download-product-select
  • Run the Installer.
  • Accept the License Agreement
  • Click on “Add License“ in order to insert the license key and site message provided by Quest.

As per the instructions provided by Quest, the specific edition (e.g. Toad for Oracle Base Edition, Toad for Oracle Xpert Edition, Toad for Oracle Professional Edition) is installed using the license key provided. However, from the license key itself you, as an end user, cannot determine by yourself if the license key as provided by Dell or Quest indeed refers to the specific Toad edition you would like to install(!) and/or you have obtained a license for.

Toad Uninstallation Procedure

You should be aware that, if you uninstall Toad, it may not be uninstalled completely. When you use Toad, you create new files such as SQL scripts, data output, or temp files, etc. The following types of files are not removed when you uninstall:

  • Any new files you create
  • Any copies of files you make for backup purposes
  • Settings files

Due to the de-installation procedure of Toad, it is rather common that installed software programs (e.g. new files as created by yourself or copies of files as created for backup purposes) are still found to be installed on a desktop/laptop/server during a software installation scan, as part of a software audit. This, while you may be 100% convinced of the fact that the software is actually de-installed.

We established already that Quest Software is performing many software compliance audits in EMEA and NAMER, so the question is not if you are going to be audited, but when is this going to happen.

If and when you are confronted with a Quest audit, you should – before sharing any data – have a clear view of your software compliance status internally. This means that it is important to have a clear picture of the actual installed Toad software programs on your devices, as well as their deployment and/or use; especially as the de-installation procedures are sometimes tricky.

Our recommendation is to perform an internal Quest audit on a short term, to identify your compliance position first, before Quest comes knocking at your door. If you are in need of in-depth knowledge and experience with regards to the execution of such audit, don’t hesitate to reach out to us.