It’s there, so what are you going to do now? First, don’t panic. An audit letter doesn’t necessarily mean there is something wrong. Software vendors usually have the right to perform an audit once per year. Even though they don’t actually audit every customer every year, you are still likely to be audited at some point.
With IT environments becoming more complex and elaborating license metrics, the risk of mislicensing and possibly failing an audit is more real than ever. Even if, upon receiving the audit letter, the first instinct would be to hide behind closed doors and hope the auditor will leave, actually the best way to act is to openly welcome the auditor and cooperate.
When it comes to software audits, the most important thing is to keep in mind that being prepared means there will be minimal to no surprises throughout the audit process.