How we helped a large Middle Eastern telecom company get a grip on their Oracle usage & user management and avoid an Oracle audit

oracle compliance software

Asking for support can help you avoid unnecessary costs

Company: Telecom company

Case: Oracle software compliance review & audit support

Cost avoidance> $ 50M exposure

A telecom company contracted us to help them get a clear overview of their Oracle usage across their IT environment. They wanted to understand if there would be any concerns about their license compliance position, since Oracle Sales was announcing an audit to start soon. The company did not actively manage their licenses nor the usage over the past years and was concerned whether their Oracle programs were still within the limitations of their license entitlements.

  • Product Scope:    Oracle Database, Middleware, Siebel, E-Business Suite & Communications
  • IT infrastructure: Internal IT infrastructure, managed locally by IT departments

Our solution

In order to obtain clarity about their Oracle licensing situation, we completed an Oracle license compliance assessment, which includes:

  • License Entitlement Analysis Services
  • License Compliance Reporting Services
  • Optimization & Remediation advice

During the delivery, we provided a number of licensing training sessions to increase the knowledge level within the different departments that had the responsibility to manage their Oracle deployments. We started the engagement by analyzing their licenses and contracts to determine what entitlements they have and if any custom conditions or metrics should be taken into account.

We then executed a deployment and compliance analysis. In this way we identified the main areas of concern:

  • Deployment of Oracle Database and Middleware programs, where the customer was not aware that non-production environments were required to be licensed as well.
  • Deployment of unlicensed Database and Middleware options, mainly due to bundled installation packages vs. single product licenses.
  • No user management on their Oracle Siebel, E-Business Suite and Communications environment

We helped the customer to identify Database Options and Database Management Packs that needed to be deinstalled, removing WebLogic and SOA Suite components they did not have licenses for and clean up their E-Business Suite, Siebel and Communications environments to reflect only the active users.

Meanwhile we also supported them in their discussions with Oracle on audit execution. Thanks to our analysis and remediation advise, we were able to reduce their > $ 50M exposure and have them negotiate a $ 2M deal for the remaining license requirements. Thanks to this deal we could also help them to get updated language for license definitions on Oracle Communication licenses and SAN segregation for VMware. This to avoid the same discussions with (and financial claims from) Oracle on the contractual terms.

Business impact and results

Based on our reports and advice the customer was able to reduce a > $ 50M spend on additional license purchases to only $ 2M and avoid an Oracle audit. In addition, our advice, negotiated contractual terms and training sessions enabled the customer to have a better grip on their Oracle license entitlements and deployments going forward.

Luckily, we reached out to B-lay right in time. Thanks to their support we were able to avoid an Oracle audit and unnecessary cost spend.

This article was published on 23-09-2020